Consumer Bill of rights
Consumer Logic follows the Marketing Research Association's
Respondent Bill of Rights:
What Your Rights Are if You Are Interviewed
Your participation in a legitimate research survey is very
important to us, and we value the information you provide.
Therefore, our relationship will be one of respect and
consideration, based on the following practices:
Your privacy and the privacy of your answers will be
respected and maintained.
Your name, address, phone number, personal
information, or individual responses won't be disclosed to anyone
outside the research industry without your
permission.
You will always be told the name of the person
contacting you, the research company's name and the nature of the
survey.
You will not be sold anything, or asked for money,
under the guise of research.
You will be contacted at reasonable times, but if
the time is inconvenient, you may ask to be recontacted at a more
convenient time.
Your decision to participate in a study, answer
specific questions, or discontinue your participation will be
respected without question.
You will be informed in advance if an interview is
to be recorded and of the intended use of the
recording.
You are assured that the highest standards of
professional conduct will be upheld in the collection and reporting
of information you provide.
Survey research is an important part of our democratic society,
allowing people to express their views on political and social
issues, as well as on products and services.
For additional information on MRA Respondent Cooperation
activities, please contact MRA's Director of Respondent
Cooperation, Patrick Glaser at 860-657-1881 or via email at
pglaser@mra-net.org.
Our Commitment to the Public
People like you are the lifeblood of the research industry.
Researchers are truly concerned about maintaining goodwill with the
public. Our priority includes maintaining respondent
confidentiality, accurately reporting your opinions, and respecting
your privacy, your time, and your right to decline.
Researchers' Commitment to Maintaining Respondent
Confidentiality
Information obtained through research is provided to clients
without being individually identifiable. Researchers will never
divulge your identity or individual answers unless you specifically
give the researcher permission to do so. Also, they will never sell
or give your name or phone number to anyone else. No one will ever
contact you as a result of your participation except perhaps to
validate that you did in fact participate.
Researchers' Commitment to Accurately Reporting Your
Opinions
Most research companies are members of one or more professional
associations established for the research industry. These
associations have developed Codes of Ethics, Standards and Best
Practices to insure that the data collected are accurate and
representative.
Very specific scientific procedures and processes are used to
collect the highest quality data with the least amount of intrusion
on the respondent. Researcher's clients also depend on accurate
data to make the best possible decisions on the products, services
and policies that affect you.
Researchers' Commitment to Privacy
The goal of the research industry is to strike a balance between
the need for information to improve people's lives and protecting
the privacy of the people who participate in such research. Hence,
interviewers will always identify themselves and state the reason
for their call at the beginning of each survey. Research
interviewers should be courteous and respect your time by calling
back at a more convenient time if necessary. They will answer your
questions as completely as possible and politely honor your
decision not to participate in a particular research study if you
so choose.